Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
Items shipped outside the United States: Packages shipped outside the United States are shipped via post office, which usually takes in Europe 3-6 business days and other countries 7-9 working days.
Our products are made to order and shipped within 5-7 working days from the order. Items ready for shipment are shipped within 1-5 working days.
We always do our best to meet our customers' needs, so if you need your order to be shipped first let us know and we'll do our best to make it happen.
Any changes of address must be discussed with me before a package is sent. I ship to the address shown on the order invoice and I am not responsible for address changes or shipping delays if the address provided is incorrect, so double check to make sure the shipping information is correct. Packages that will be returned to me due to incorrect address will not be returned without additional shipping costs from the buyer.
Additional policies and FAQs
We can accommodate customized sizes and quantities.
OUR WOOD:
All our slices are shipped dry and are cut to last a lifetime and you can absolutely reuse them as often as you like. No preservatives or chemical products are needed for our wood, the only thing to do is to remove them from the box after arrival and follow the simple drying instructions included!
Please be aware that we will not be responsible for the wood that has been damaged due to being left in the shipping box over 3 days from the delivery date.
OUR JUTA PRODUCTS:
Please note that colors may vary due to monitor color settings, etc.
All articles come from a smoke-free studio.
The burlap can be steamed and cleaned in patches if necessary.
100% natural canvas can be made from natural jute plants and can have an earthy aroma.
All our jute products are made with 100% natural canvas. Our canvas is of the highest quality and is odorless.